FazzeMember

1. Introduction

At FazzeMember, we strive to ensure complete satisfaction with our fazaa-inspired membership program. This Refund Policy outlines the terms and conditions for refunds and cancellations of membership fees.

Please read this policy carefully before purchasing a membership. By purchasing a membership, you agree to the terms of this Refund Policy.

2. Cooling-Off Period

We offer a 14-day cooling-off period from the date of membership purchase. During this period, you may cancel your membership and request a full refund if you have not activated or used any membership benefits.

To request a refund during the cooling-off period, please contact our customer service team with your membership details and reason for cancellation.

3. Refund Eligibility

Refunds may be issued under the following circumstances:

• Cancellation within the 14-day cooling-off period (as described above).
• Significant and verifiable failure on our part to provide the core membership benefits as advertised.
• Duplicate payment or technical error resulting in multiple charges.
• Special circumstances as determined by FazzeMember management on a case-by-case basis.

4. Non-Refundable Circumstances

Refunds will not be issued in the following situations:

• Cancellation requests made after the 14-day cooling-off period.
• If you have already activated or used any membership benefits or discounts.
• If your membership has been terminated due to violation of our Terms and Conditions.
• If you simply change your mind after the cooling-off period.
• If a partner establishment changes its offerings or ceases operation.
• If you relocate to an area where our services are not available.

5. Partial Refunds

In certain circumstances, we may offer partial refunds at our discretion:

• If you experience significant health issues that prevent you from using the membership (with supporting documentation).
• If there are substantial changes to our membership benefits that materially reduce the value of your membership.

Partial refunds will be calculated based on the remaining membership period and will be subject to a processing fee.

6. Refund Process

To request a refund, please follow these steps:

• Contact our customer service team at [email protected] or call +971 4 330 0000.
• Provide your full name, membership number, and the reason for your refund request.
• Include any supporting documentation if applicable (e.g., medical certificates).
• Our team will review your request within 7 business days.
• If approved, refunds will be processed to the original payment method used for the purchase.

Please note that refund processing times may vary depending on your payment provider and can take up to 14 business days to appear in your account.

7. Membership Cancellation Without Refund

You may cancel your membership at any time without receiving a refund. Cancellation will take effect at the end of your current membership period, and no further charges will be made if you have an auto-renewal setup.

To cancel your membership without requesting a refund, please contact our customer service team or log in to your account on our website and follow the cancellation process.

8. Membership Transfers

While memberships are generally non-transferable, we may allow a one-time transfer of membership to another individual in exceptional circumstances (such as relocation outside the UAE). A transfer fee may apply, and the new member must complete the registration process.

Please contact our customer service team to inquire about membership transfers.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes to this policy constitutes your acceptance of the new terms.

10. Contact Us

If you have any questions about this Refund Policy, please contact us at:

• Email: [email protected]
• Phone: +971 4 330 0000
• Address: Level 42, Emirates Towers, Sheikh Zayed Road, Dubai, UAE